Shipping Terms & Conditions
Generally, we ship to the 48 Continental US states ONLY. We ship via FedEx shipping. USPS Express may be available upon request.
Fees & Charges
Heat packs and ice packs are used on an as needed basis, please let us know if they are needed.
Live Arrival Guarantee
We rarely have problems with our deliveries, but in order to qualify for the Live Arrival Guarantee your order must meet these qualifications:
- You must choose the FedEx express delivery option.
- You must sign for your package within 30 minutes of it being sent.
- You must sign for your package on the FIRST delivery attempt.
- You must photograph any fish that are dead on arrival, in the unopened bag, and send photos to firstname.lastname@example.org within 2 hours of signing for the package.
- Your paypal or google checkout address MUST match where I am shipping, unless a note is included with payment that includes instructions with the proper address
PLEASE NOTE, I am no longer able to issue shipping refunds for late USPS EXPRESS deliveries. Their rules have changed, and packages can now take an additional 3 days to arrive. More information on my blog.